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Refund policy

Return & Exchange Policy

Returns

We’re happy to offer refunds on eligible items within 30 days of delivery (based on the carrier’s reported delivery date).

To qualify for a return:

  • Items must be unused and in sellable condition

  • Original packaging, casing, and/or wrap must be intact

  • Installed, used, or altered items are not eligible

Return fees:

  • A 15% restocking fee will be deducted from the refund

  • A $7.95 return shipping fee will also be deducted

  • Refunds are issued back to the original form of payment

Returns to Showrooms (Important)

Hot Tub Things is owned by Paradise Valley Spas, but Hot Tub Things is not a brick-and-mortar retail store.

Because our online store and Paradise Valley Spas showrooms operate on separate inventory, point-of-sale, and return systems:

  • Online orders placed through HotTubThings.com cannot be returned or exchanged at any Paradise Valley Spas showroom

  • Showrooms are not able to process refunds, exchanges, or credits for online purchases

  • All returns and exchanges must be handled through our online return portal only

This separation ensures accurate processing, faster refunds, and proper inventory tracking.

Refund Processing

Once your return is received and inspected, you’ll receive a confirmation email.

Approved refunds are processed within 5–7 business days after inspection. Timing for funds to appear may vary depending on your payment provider.

Exchanges

We’re happy to offer exchanges when possible.

Exchange requirements:

  • Items must be unused and in sellable condition

  • Exchanges must be initiated through our self-service return portal

  • You must leave a clear note specifying the exact product or part number you wish to exchange for
    (Failure to include this note may result in a refund instead of an exchange)

Exchange fees:

  • No restocking fee

  • A $7.95 return shipping fee applies

  • Replacement items ship under the standard shipping policy of a new order

Cancellations

Due to orders being fulfilled from a separate facility, we’re unable to guarantee order cancellations once an order is placed.

If an order cannot be canceled before shipment:

  • The order will need to be returned after delivery

  • The return will fall under the standard return policy outlined above

Incorrect or Damaged Orders

If you received the wrong item or your order arrived damaged, please email support@hottubthings.com.

Required:
For inventory and verification purposes, photos of the incorrect or damaged item(s) must be provided before a resolution can be issued.