All orders go through a protection review to prevent fraud. This includes credit card verification, IP address checks, and order analysis. Because of this, some orders may take a little longer to process.
Shipping and handling charges are non-refundable and cover processing, packaging, and transportation costs.
If your order requires multiple shipments, you’ll only be charged one shipping fee — no extra charge for split shipments.
U.S. Shipping (Mainland)
• Standard Shipping: $7.95 – delivery within 4-5 business days.
• Free Standard Shipping: available on orders of $100 or more (before tax and gift wrap).
Free shipping offers may change or end at any time.
U.S. Shipping (Alaska & Hawaii)
Orders shipped to Alaska or Hawaii do not qualify for free shipping.
Shipping costs are based on total package weight and carrier rates (UPS, USPS, or FedEx).
We always use the most competitive rates available.
U.S. Armed Forces Shipping (APO/FPO/DPO)
Free shipping does not apply to U.S. Armed Forces addresses.
All orders are shipped via USPS.
Economy Shipping: $19.95 – delivery within 5-8 business days.
Specialty Shipping
Some products have special shipping requirements and are not eligible for standard rates.
These include:
Lifter Systems
Lifter Parts
Steps
Spa Umbrellas
Shipping rates for these items may vary depending on size, weight, and destination.
Gift Cards
Gift cards are delivered electronically and not physically shipped.
There are no shipping or handling charges for gift cards.
Damaged Items
If any item arrives damaged, please report it within 5 days of delivery.
Include photos of the damaged item(s) and the shipping box — these are required for carrier claims.
Send all photos and claim details to support@hottubthings.com
Undeliverable Orders
If a package is returned to us (return to sender), you’ll receive a full refund with no restocking fee.
