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“Wait—no phone number?”

We know, we know. In a world where you can get a pizza, a therapist, and probably a goat on the phone, it might seem odd that we don’t offer phone support. But hear us out.

We’ve found that we can actually help you faster and better through email or chat. Why? Because most questions need more than just a quick yes or no. They usually involve order lookups, photos, tracking links, product recommendations—or that one time someone sent us a picture of their hot tub filter asking, “is this normal?” (It wasn’t.)

These things are way easier to sort out when we can share screenshots, step-by-step guides, and keep a clear written record of the conversation. Plus, no one likes being stuck on hold while listening to elevator jazz on loop.

We don’t have a phone line—but we do have a fast, helpful team ready to jump in via email or chat. And we promise we’re real humans on the other end (with good coffee and excellent typing speed).