
βWaitβno phone number?β
We know, we know. In a world where you can get a pizza, a therapist, and probably a goat on the phone, it might seem odd that we donβt offer phone support. But hear us out.
Weβve found that we can actually help you faster and better through email or chat. Why? Because most questions need more than just a quick yes or no. They usually involve order lookups, photos, tracking links, product recommendationsβor that one time someone sent us a picture of their hot tub filter asking, βis this normal?β (It wasnβt.)These things are way easier to sort out when we can share screenshots, step-by-step guides, and keep a clear written record of the conversation. Plus, no one likes being stuck on hold while listening to elevator jazz on loop.
We donβt have a phone lineβbut we do have a fast, helpful team ready to jump in via email or chat. And we promise weβre real humans on the other end (with good coffee and excellent typing speed).