"Wait—no phone number?

We get it. In a world where you can call for pizza, a therapist, or maybe even a goat, it might seem strange that we don’t offer phone support. But there’s a good reason.

Most questions—like tracking an order, figuring out which filter you need, or asking “is this normal?” with a hot tub photo (spoiler: it wasn’t)—are much easier to handle over email. That way, we can send links, photos, and step-by-step guides without anything getting lost in translation.

We don’t have a phone line, but you can reach us directly at support@hottubthings.com.

And honestly, most answers are already here on the site—whether you're looking for product info, order updates, or troubleshooting tips, it's easy to find what you need.

No hold music. No bots. Just real help, in your inbox."