We’re here to help

Have a question about hot tub parts, spa chemicals, filters, pillows, shipping, returns, or an existing order? Our team is here to help. Fill out the contact form below and we’ll get back to you as soon as possible.

Customer Support

For general questions, product support, or order assistance, please contact us at:

Email: support@hottubthings.com

Hours: 9:00am – 5:00pm, Monday to Friday

Warehouse & Shipping

Hot Tub Things™ is based in Burlingame, California.

What can we help with?

We can assist with:

• Product questions
• Order status updates
• Shipping and delivery inquiries
• Returns and exchanges
• Parts compatibility help
• Water care and maintenance products
• General customer support