Frequently Asked Questions

Can I Find Hot Tub Things Products in a Store Near Me?

If you live in the Bay Area in California you are lucky ! You can find all the products in eight stores across the Bay Area. You can find more information about them in here:  https://www.sfspas.com/locations/

What is Hot Tub Things?

Welcome to Hot Tub Things™, your premier source for spa parts and hot tub parts online! With over 30 years of experience in the hot tub industry, we are committed to high quality, competitive prices, and phenomenal customer service. We’d like your experience at hottubthings.com to be a positive reflection of our commitment to these values. Whether you are looking for hot tub chemicals, a genuine Bullfrog™ hot tub filter, or genuine Jacuzzi™ pillows, you have come to the right place!

We are based in Burlingame, California, right by the San Francisco Airport. We pack and ship most orders directly from our Burlingame Warehouse, Monday through Friday.

I live in Burlingame. Can I come over?

No. We are not a retail location; we don’t have a single cash register or credit card reader here. But we do have nine Paradise Valley Spa locations all over the Bay Area.

What is the Payment Policy?

We accept most major credit cards through Paya. We use industry-standard encryption to protect and secure your payment information. Our Privacy page has details on how we safeguard your data.

Whom can I contact for a refund?

If you are disappointed with or puzzled by any aspect of your purchase, start by sending an E-mail to [email protected] . Please do not attempt to return items purchased at Paradise Valley Spas via the website, or vice versa. See our Terms page for more information.

I bought some hot tub supplies from HotTubGoodies.com . Is that you?

No, that’s not us. We get it. The hot tub and swim spa industry is not particularly creative with branding. A lot of stores and websites sound alike. And a lot of people call any tub with bubbles a “jacuzzi.”

Wait, “jacuzzi” isn’t the word for any old tub with bubbles?

No. Jacuzzi™ is a premium manufacturer of portable hot tubs and jetted bath tubs. Only tubs manufactured by Jacuzzi are properly called Jacuzzi. We are proud to be a factory-authorized Jacuzzi dealer.

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